Step

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-by-step guide

1. Check that the

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1. time-zones between the

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1. server and your mobile device are both the same. We recommend checking your system time using the external resource: https://time.is/

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1. We recommend checking your system time using the external resource

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1. : https://time.is/

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That is likely the problem; our server uses an authentication scheme to prevent against replay attacks by forbidding requests that are more then a minute off from server time.  If you set your clock to the current time or reenable network time updates on the device (mobile or desktop) that should fix the issue.

Windows Platform: 

Step-by-step guide

1. Check that the time-zones between the server and your mobile device are both the same. 

   
   Workaware has a plethora of security features to ensure that your valuable data is kept secure at all times; one such security feature involves an authentication scheme using time. In order to thwart replay attacks, Workaware forbids requests that are more than a minute off of the server's time.
   
   Solution: Set your clock to the current time or re-enable network time updates on the device (All platforms mobile or desktop).
   
   
   

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