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For your own account
See Reset your Workaware password
Administrators - To set the password for an individual user from the desktop client:
Open the “People” module from the People section of the main screen
Double click on the user you want to set the password for
At the bottom of the user details screen click on “Set Password”. This will let you enter any password for the user.
Click “Save”. The user’s password is now updated and they can log in with the password you set. If they’re configured to receive emails they’ll receive a notification with the new password.
If you want to change
Administrators - Set the password for multiple users at once
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Open the “People” module from the People section of the main screen
Click on “Export to Spreadsheet” to get an Excel listing of all current users emailed to you.
Edit the spreadsheet to remove all rows except for the users you want to change passwords for. Enter the new password in the Password column (in this case a minimum of 6 characters is required).
In Workaware click on Company Settings in the Settings section of the main screen
Click on “Import” (you may need to scroll the top line to the right to see it
Click on “Import People Updates” and provide the spreadsheet you just edited.
If the upload succeeds you’ll see a green section. If there’s an error sending the file to the server a red notification will appear, in which case you’ll need to repeat #6 again
Once the upload is processed you’ll get an email letting you know if the update succeeded or not. If there were no errors the users will be able to log in with their new passwords.
Hopefully this answers your questions but if you need any further information please let us know. Thanks!
Raymond Pankhurst
From: Art Sawatzky <asawatzky@prwmc.ca>
Sent: Thursday, February 18, 2021 3:13 PM
To: Raymond Pankhurst <ray@workaware.com>; 'Matthew Ridgway' <matt@workaware.com>; 'workaware support' <support@workaware.com>
Subject: RE: Password Changes
Since I am the administrator, would you like to walk me through this?
Art Sawatzky
General Manager
780 625 1610 Cell
780 624 4182 Office
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From: Raymond Pankhurst <ray@workaware.com>
Sent: February 18, 2021 12:57 PM
To: 'Matthew Ridgway' <matt@workaware.com>; Art Sawatzky <asawatzky@prwmc.ca>; 'workaware support' <support@workaware.com>
Subject: RE: Password Changes
Hi Art,
Through the self-serve web interface those are the default security requirements. However one of your company’s Workaware administrators can set a less secure password in your user profile and then that would be your login password.
Raymond Pankhurst
From: Matthew Ridgway <matt@workaware.com>
Sent: Thursday, February 18, 2021 10:56 AM
To: asawatzky@prwmc.ca; 'workaware support' <support@workaware.com>
Subject: Password Changes
Good morning,
Art Sawatzky with PRWMC is curious regarding the new password rules. Does his password really need to be 12 characters or a 5 word phrase?
Please update him on what are currently the requirements.
Thank you,
Matt Ridgway
Director of Operations
e – matt@workaware.com | d – 647.249.3208 | mailing address - 400-229 Yonge Street, Toronto, ON. M5B 1N9 Canada
To set a time to meet with me please simply click the following link –
https://calendly.com/workaware
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