Software Usability FAQs

Hosting/data collection for the cloud based solution is compliant with Canadian and Alberta privacy laws and legislation (CASL and FOIPP).

Yes

A software solution that is secure, customizable (e.g. ability to add and delete data fields as required) and expandable for future needs (e.g. additional modules can be added).

Yes

Has an interface that is accessible, user-friendly, intuitive and easy to navigate.

Yes

Compatible with the major desktop browsers (Edge, Firefox, Chrome, Safari) and mobile devices (iOS and Android).

Yes

User defined roles with multiple levels of administrative roles, role based security and access control.

Yes

Has the capacity to manage multiple concurrent users. Minimum of 3 concurrent licenses required.

Yes

Have a dispatch module to allow assignment of incidents to security guards through the software and record shift activity of staff by location and position. 

Yes

Able to handle unlimited user records.

Yes

Able to partition users to certain aspects of the database and restrict information access to specified users or groups.

Yes

History data upload. Data conversion to allow migration of past incidents to the software.

Yes

Test and production environments.

Yes

Administrators should have access to add, modify, remove users’ access to the system, have complete control over users’ accounts including passwords and configurations, and provide training on the system to other users, as required.

Yes

Clients have ability to report incidents online.

Yes

Ability to utilize/create templates for documents such as threat assessment tools and accident investigation templates.

Yes

Ability to query active or inactive reports by case number, date, user, subject name, subject, vehicle type, etc.

Yes

Track and report workplace accidents and near misses.

Yes

Able to accept various file formats such as word docs, excel docs, mpegs, jpegs, etc.

Yes

Form templates are PDF. Jpegs can be attached to those templates when filled and submitted.  The document library (where static documentation is kept i.e. manuals, policies, procedures, etc.) can store any file type.

Password reset option for users that forgot password.

Yes

Incorporate logo on reports.

Yes

Has notification requirement for escalation of incident reports.

Yes

Logs and tracks changes to incident reports.

Yes

Has a reporting tool that provides customized reports.

Yes

Allow authorized users to run reports and analyze data trends, risk mitigation, crime deterrence and performance metric purposes.

Yes

Provide statistical analysis (visual graphics) and assist in determining trends for areas of focus, based on reported activities

Yes